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Company Overview
Meeting the Challenges of a Multi-Channel World eLoyalty is focused on assisting companies in optimizing customer interactions through marketing, sales, and customer service. We are a global Customer Relationship Management (CRM) consulting, systems integration, and managed services company that has specialized in CRM Business Transformation and technology integration since 1988. Many of the Fortune 1000 (B2B and B2C) depend on eLoyalty to execute their most strategic CRM business and technology projects. The combination of eLoyalty’s methodologies and technical expertise enables us to deliver the tangible economic benefits of customer loyalty for our clients. We help companies enhance the value provided to the customer and the value derived from the customer. A Full Life-Cycle Solution Creating consistent customer interactions requires a comprehensive approach. It requires careful planning and a deep understanding of how the relevant issues will impact marketing, sales, and customer service activities. Our proven, unique methodologies are built on years of real-world experience helping customers implement value-based CRM programs. Assessment & Strategy We assist clients in generating, evaluating, and prioritizing CRM strategic plans, aligning groups, functions, and business units around a unified CRM vision and implementation plan. Business Transformation We assist clients in designing customer-centric business processes, defining business and technical requirements for CRM systems, and developing and deploying project management and training programs. Technical Integration We assist clients in designing overarching CRM technical architectures and integrating multiple CRM applications, multi-channel customer interaction centers, and performance management applications. Performance Support We provide cross-vendor support and monitoring, contact center architecture optimization, and contact center infrastructure hosting services. |
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