Converged Voice over IP technology is becoming mainstream in Call Centers and in Self-Service Solutions.
Many leading analysts consider this "market shift to IP" as inevitable.
The benefits from a Converged IP Solution are significant. They include: 1) Reduced Operating Costs;
2) Elimination of redundant networks; 3) New Business Models enabled by Virtual Customer Interaction Networks;
and 4) Enhanced flexibility and scalability to quickly respond to dynamic business needs.
eLoyalty has been a pioneer in self-service and Converged IP solutions. We understand the technology, process,
and personnel issues that must be considered and have proven solutions to address them effectively.
