Unified Communications
Competitive advantage can be gained from finding new ways to improve enterprise communications and collaboration. Business process efficiency can be improved with effective communication and collaboration solutions.
Cisco Unified Communications includes solutions for Voice over IP Telephony, unified messaging, presence, and collaboration.
VoIP Telephony—enables telephony services to all enterprise personnel from headquarters to branch offices or work-at-home staff on one internal network.
Unified Messaging—e-mail, voicemail, and enterprise instant messaging enable communications and collaboration among your employees, partners, and customers.
Presence—allows for identification of available resources for communications or collaboration, in real-time, to improve internal workflow efficiency and external customer responsiveness.
eLoyalty designs, implements and supports unified communications solutions, integrated with enterprise call center solutions, to transform and optimize enterprise communications and collaboration to best serve customers.
