Network Prompter Replacement
Situation
- Often, an enterprise may use telecom carriers for IVR self-service menu prompting an 'in-the-cloud' experience even before a call is sent to their premise. This service can be very costly due both to the excessive annual carrier charges incurred, and the cost to re-route the calls.
Solution
- Today, carrier network prompting can easily be eliminated by using Voice over IP technology and your own corporate networking investments. Incoming calls can now be handled by your company-owned Ingress Voice Gateways. We can enable common enterprise prompting and IVR self-service applications in one location.
- Significant benefits can result from this approach including:
- ROI — payback in less than one year
- Drastically improved usability and caller experience
- React more quickly to changing business needs/allow fast and frequent changes
- More maintainable/supportable
- Greater control, flexibility, stability, and maintainability of prompting and IVR self-service applications
